Delivery and Refund Policy

At The Cloud Workforce, we are committed to ensuring a seamless experience for our customers. This Delivery and Refund Policy outlines the terms under which our software services are delivered and how refund requests are managed.

If you have any additional questions or require more information about our Delivery and Refund Policy, please do not hesitate to contact us.

This policy applies only to our online activities and is valid for visitors to our website with regard to the information they share and/or collect on The Cloud Workforce. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By ordering from our website, you hereby consent to our Delivery and Refund Policy and agree to its terms.

Delivery Policy

The Cloud Workforce  specializes in delivering software services, which are typically provided through digital channels. Here’s how our delivery process works:

  • Instant Access: Upon successful payment, you will receive immediate access to the purchased software. You will receive an email with download links or access instructions.

  • Account Activation: If your purchase includes a subscription or account-based access, account activation will occur as soon as the transaction is completed.

  • Email Confirmation: An email confirmation will be sent to the registered email address, containing details about the software, license information, and support contacts.

  • Technical Support: In case of any issues during the delivery process, our support team is available to assist you. Please reach out to us at Contact Us

Refund Policy

While we strive to ensure our software services meet your expectations, we understand that issues may arise that warrant a refund. Our refund policy is as follows:

Refundable Circumstances:

  • Software Mismatch: If the delivered software does not match the description on our website/catalogue, you are eligible for a refund.

  • Non-Functioning Software: If the software fails to operate as described in our documentation or promotional materials, you may request a refund.

  • Refund Request Timing: Refund requests must be submitted within 7 days from the delivery date. Requests made after this period may not be considered unless exceptional circumstances are demonstrated.

Non-Refundable Circumstances:

  • Correctly Delivered Software: If the software functions as described and meets the advertised specifications, it is not eligible for a refund.

  • Customer-Induced Issues: Any damages or alterations caused to the software by the customer after delivery will render the product non-refundable.

  • Delayed Requests: Refund requests placed after 7 days from delivery are generally not accepted unless extenuating circumstances are provided.

  • Activated Subscriptions: Once a subscription has been activated, it is considered non-refundable except under special circumstances agreed upon by The Cloud Workforce.

Processing Refunds

The Cloud Workforce accepts multiple payment methods, including but not limited to UPI, Debit Cards, Credit Cards, Net Banking, and Prepaid Cards. When a refund request is approved, the amount will be refunded to the user’s original payment source.

  • Refund Timeframe: Refunds are processed within 7 working days post-approval. The time for the refund to reflect in your account may vary depending on your bank or payment provider.

  • Contact for Billing Issues: For any issues regarding billing or refunds, please contact us  or get in touch with our customer support team.

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